Return Policy

KITS

Returns are accepted for any reason within 14 days of purchase. To be eligible for a return, your item(s) must be unused and in its original packaging.

To arrange for a return, please email orders@redgatestitchery.com for additional instructions.

Customers are responsible for return postage, and please be aware that the original shipping charges cannot be refunded. It is recommended that you insure your return shipment for its full value. Red Gate Stitchery cannot be responsible for uninsured packages.

Your refund for the purchase price of the item will be issued back onto your original method of payment once the returned item(s) has been received by Red Gate Stitchery.

ALL OTHER PRODUCTS

Digital downloads, fabric, books, thread, accessories and other tools may not be returned, but will be replaced if damaged in shipment.

DAMAGED ITEMS

If your items arrive damaged or defective, please contact orders@redgatestitchery.com right away to arrange for an exchange. Please include photos of the damaged product. Please do not return your item directly to the manufacturer. We will happily reimburse all shipping costs incurred when returning damaged goods and will send replacement merchandise at no cost.

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